Domokur Architects was pleased to participate in developing a design concept for the future of branch banking for long-standing client. In an effort to create a smaller, more efficient retail facility requiring less staff to operate than a traditional branch, the client wanted to focus on a micro-branch which could provide users with flexibility to bank in a variety of ways without sacrificing the quality of the experience or the level of service its customers had come to know by maintaining their basic approach. They were also interested in exploring the future of banking in terms of self-service interactive devices and equipment.
Our design solution focused on integrating the traditional branch banking components in a more layered manner giving the staff the ability to circulate throughout the space and assist the customers with their varying needs. The layout of the components was done to create a very open and flexible footprint with high visibility both within the space and between the interior and exterior. Upon entry through a glass vestibule, customers would be greeted by a concierge and directed to either a waiting area, a "banking bar" with interactive touch-screen devices, private booths for video-conferencing and financial coaching, or full service ATM's. A large video wall was also present to create opportunities for marketing and advertising. Complementary materials were selected to differentiate each component and provide visual clues for the users, including a metal panel clad entry element. The design concept presentation was made through the use of high resolution 3D color renderings.